Tiles marked LIVE always show current state. Others adjust to the selected window — useful for screenshots into a deck.
🎉Closed recently
⚡Just landed
Time to deliver — by month created
Average and median days from request to done, grouped by the month each ticket was created. Vertical line marks the brand launch on 19 Jan 2026. April is partial — fast tickets resolved, longer ones still open.
Volume by month
Tickets created each month across all marketing intake channels.
Category mix shift
How the work mix has changed month to month.
Top requesting departments
Where requests come from. Marketing & Comms is internal — the team self-creating tickets. To update the reporter→department list, edit reporter_department_map.json in this folder.
Top individual requesters
People filing the most requests across the period.
Pre vs post brand launch — productivity gain
Tickets compared by created date, boundary 19 Jan 2026 (official brand launch). Pre-window extends back to 1 Nov 2025 for sample parity.